Terms and Conditions

The services offered at https://www.nmartd.com/ (the “Website”), which is owned and operated by NM Art & Design are provided to you under the terms and conditions of these Terms of Service. By using the website, you agree to be bound by all of the terms and conditions set forth herein. Please review the following terms carefully. The latest and most current version of the Terms of Service will be posted on the Website, and you should review the Terms of Service prior to any use of this Website.

1. DEFINITIONS

1.1. NM Art & Design refers to NM Art & Interiors Ltd, a corporation organized under the laws of the State of Cyprus, with its main office located at Spyrou Kyprianou, 75 Office 102 Potamos Germasogeias, 4042, Limassol, Cyprus, Cyprus Registration No.: N[MN] HE 441226. In the context of this Terms of Service, “NM Art & Design” refers to the company responsible for the website and the processing of personal data. NM Art & Design is the vendor of the Products. NM Art & Design is specialised in selling goods online on Website.

BANKING DETAILS

Bank Name: Hellenic Bank Public Company Ltd

SWIFT Code: HEBACY2N

Account Name: NM ART & Interiors Ltd

Account Number (EURO): 241-01-H26025-01

IBAN: CY89 0050 0241 0002 4101 H260 2501

1.2. Website refers to the official Website, operated by NM Art & Design, accessible through the URL https://www.nmartd.com/. It includes all web pages, content, features, and services offered by NM Art & Design to visitors and users.

1.3. Client means the individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

1.4. Products means the goods and objects ordered by the Client on the Website.

1.5. User Account refers to the personal account created by registered users on the Website, allowing access to exclusive features including order history, project creation, and personalized services.

2. INTRODUCTION

2.1. These Terms of Service stipulate the entire terms and conditions applicable to the provision of the Products ordered by the Client on the Website, to the exclusion of all other conditions, and in particular the potential terms & conditions of the Client and those applicable to sales in stores or through other distribution and marketing channels.

2.2. They are always available at the address  in a downloadable and printable format.

2.3. You are advised to read carefully the Terms of Service before ordering. By checking the box “I have read and accept the terms & conditions” (or another similar text) when you place the order, you accept the application of Terms of Service. The Terms of Service can be modified at any time, without notice, by publishing a new version of them on the Website. These modifications will not be applicable to orders placed before the publication of the modified Terms of Service on the Website.

2.4. Unless evidence to the contrary is provided, the data recorded in our systems constitutes valid proof of all transactions.

2.5. NM Art & Design complies with applicable consumer protection laws in the EU and the UK. These Terms do not affect your statutory rights as a consumer under such laws.

3. USER ACCOUNT FEATURES

3.1. You may create personal accounts to access enhanced features including order tracking, project creation, and newsletter subscription management.

3.2. You may subscribe to receive updates, promotional offers, and product announcements. Subscription preferences can be managed through the User Account or unsubscribe links in emails.

3.3. While being registered, you may create projects (similar to Pinterest boards) for collecting and organizing products for purchase consideration and demonstration to potential buyers. You shall comply with the following:

you must not violate intellectual property rights

you must not use projects for commercial purposes without explicit permission

your projects may be shared via generated links

by creating public projects, you consent to making this information publicly accessible.

3.4. You may download press kit materials for legitimate editorial and promotional purposes, subject to usage restrictions outlined in the materials.

4. ORDERING OF PRODUCTS

4.1. The ordering of Products follows the following process:

4.1.1. You acknowledge having been informed, prior to placing your order and concluding the contract, in a legible and comprehensible manner, of the present Terms of Service and of all essential information concerning the Products and the terms of your order.

4.1.2. From the online Products catalogue, you have the possibility, when clicking on a Product, of:
– Getting information on the Product, including the potential production time,
– Making an enquiry about the Product by means of the associated form,
– Placing it in your bag in order to place an order, or a pre-order, within the limit of available stocks.

We make every effort to ensure the Products are accurately described and depicted. However, if errors or omissions occurred as for this presentation, especially due to their custom and artisanal nature, the NM Art & Design could not be held liable. The photographs of the Products are not contractual.

After having selected the Products, follow the process of order validation, and in particular the instructions necessary to open an account, during which you will be guided by a set of instructions.

The Product, that is unavailable to order, can be manufactured upon request, you may place an order and the Product will be produced according to the agreed delivery timeline.

If a selected Product is not in stock, you can request to be informed (by email) of its return to stock by following the online instructions.

In case of prolonged inactivity during the connection, it is possible that the selection of selected Products before this inactivity is no longer guaranteed. You are then  invited to restart his selection of Products from the beginning.

The NM Art & Design reserves the right to refuse an order for legitimate reasons, in particular if it seems abnormal (e.g. if the number of Products is abnormally large) or the Product is unavailable.

4.1.3. At the time of the placing of the order, you must provide a certain amount of information, in particular your contact details and information concerning your means of payment (e.g. credit card number).

You will have a possibility to verify the elements of your order and if necessary, identify and correct errors before proceeding to checkout placing your order, by means of the associated form.

By placing an order, you agree to pay the full purchase price.

4.1.4. When necessary, the NM Art & Design will proceed with its anti money laundering policy, as described in Terms, which results may affect the finalisation of your order.

4.1.5 You will receive an order confirmation, a copy of the terms and conditions on a durable medium and an email listing the Products ordered. Be sure to keep your order number and the date of the order, which may be requested later.

4.1.6 Once your order is processed and the Product is ready for shipment, the NM Art & Design will send a shipping notification by email. Delivery will take place under the conditions described in Terms. If an ordered Product is not available (or if the ordered quantity is not entirely available), the NM Art & Design will contact you to suggest that you cancel the order or maintain it in the event where the Product would soon be available.

4.1.7 Any order implies acceptance of the prices and descriptions of the Products available for sale.

4.1.8. The sale will be considered final only :
– after the NM Art & Design has sent you the confirmation of the order confirmation;
– after the NM Art & Design has conducted, where appropriate, its anti money laundering policy;
– and after NM Art & Design has received full payment.

4.1.9. Invoice Generation and Payment Options:
– After order placement, you will receive an invoice with payment options
– Pay by Invoice: Allows for order adjustments before final payment
– Pay by Stripe: Secure payment processing where card data is stored by Stripe, not by NM Art & Design
– Promotional codes may be available and applied during checkout.

4.1.10. You may cancel your orders at no charge until the order has been shipped. Once shipping has commenced, standard return policies apply.

5. PRICE AND PAYMENT

5.1. The price of the Products and delivery methods is mentioned in euros on the Website and confirmed during the ordering process.

5.2. The NM Art & Design reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time of the order, subject to availability on that date.

5.3. The prices take into account the taxes applicable on the day of the order and any change in the applicable taxes rate will automatically be reflected in the price of the Products.

5.4. Although the NM Art & Design tries to show the exact prices on the Website, errors may occur (e.g., For technical, network failures, transmission errors, etc.). If the price of any of the Products you have ordered turns out to be wrong, the NM Art & Design will notify you as soon as possible and give you the option of confirming your order at the correct price or cancelling it.

5.5. The available payment methods are detailed on the Website at the time of payment. The Products will be produced (if applicable) and shipped once payment has been received by the NM Art & Design.

5.6. By placing an order on the Website, you guarantee that the banking information provided is correct and valid and that you are authorised to use the corresponding payment mean.

5.7. The payment of the totality of the price must be realized by the means specified on the ordering page at the time of the order.

 5.8. In the event that the price cannot be debited, the sale shall be immediately terminated by operation of law and the order shall be cancelled.

5.9. Special provisions for professionals. No rebates or discounts are granted, in particular in case of advance payment.

5.10. In the event of non-payment of all or part of the goods delivered on the due date, you shall pay the NM Art & Design a late payment penalty equal to three times the legal interest rate.

5.11. This penalty is calculated on the amount including VAT of the sum still due, and runs from the due date of the price without any prior formal notice being required.

5.12. In addition to the late payment penalties, any sum, including the deposit, not paid on its due date will automatically result in the payment of a flat-rate penalty of 40 euros due for collection costs.

5.13. The telecommunication costs inherent to the access to the Website remain your exclusive responsibility.

6. EU CONSUMERS’ RIGHT OF WITHDRAWAL

This section applies only to EU citizens who order on the Website as non-professionals – for other clients, please check the NM Art & Design’s Returns & Refund Policy.

6.1. If you place an order as a consumer, you have a right of withdrawal that can be exercised without having to justify the grounds within 14 days of delivery of the Product. To exercise this right of withdrawal, you must:

– notify the NM Art & Design of your decision to withdraw by written notification no later than 14th day following the delivery of the Product (for this purpose, you can use the form in Appendix 1 below or any other unambiguous statement expressing its intention to withdraw), and

– return the Product to the NM Art & Design within a maximum of 14 days from this notification, unless the NM Art & Design decides to recover the Products itself (e.g. if they are very fragile).

6.2. If the price of the Product has already been paid, you will be reimbursed by the NM Art & Design (including standard delivery costs paid where applicable – but not additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method) no later than 14 days after receipt of the return of the Product. The return costs of the Product are your responsibility. The Products must be returned:

– as far as possible, in their original packaging. Otherwise, you must package them very carefully for the transporting so they are not damaged.

– in their original condition and complete, allowing them to be offered for sale again in new condition.

6.3. In the event of deterioration of the Products resulting from the handling other than that necessary to establish their nature, their characteristics and their proper functioning, i.e. handling similar to that which can be performed at the time of a store purchase, your responsibility can be sought and the NM Art & Design can reduce the reimbursement amount.

6.4. In accordance with the law, the right of withdrawal does not apply to Products made at your request or clearly personalised, the manufacturing of which requires special adaptations to meet very specific technical and aesthetic requirements (for example, tailor made furniture, custom-made jewellery products).

6.5. Consumers residing in the United Kingdom benefit from equivalent statutory withdrawal rights under UK consumer law.

7. INSPECTION, INSTALLATION AND USE

7.1. On receipt of the Product, it is your responsibility to inspect it in order to verify whether it has been damaged during transporting or it has an apparent defect. Any damage or defects found must be mentioned to the carrier and be notified in writing to the NM Art & Design within 3 days, without prejudice to the right for consumers to subsequently issue a claim about the conformity of the Product within the period of the legal conformity warranty.

7.2. Failure to file a claim within the aforementioned time period shall extinguish any action against the carrier.

7.3. You are responsible for the installation and use of the Products purchased on the Website. You must always refer to the instructions shown on the packaging of products in their manual of use and their guide to installation if required.

8. LIABILITY AND FORCE MAJEURE

8.1. The total liability of the NM Art & Design in connection with an order is limited to the price that you have paid for this order. The NM Art & Design cannot be held liable for indirect or consequential damages. It can also not be held liable for damage resulting (a) from improper use or handling of the Product, (b) from use and/or installation of the Product in combination with appliances/products for which the Product was not designed or (c) improper installation of the Product. Please note that the non-compliant use, installation or maintenance of the Product can lead to bodily harm and or material damage.

8.2. The limitations of liability stipulated in Article 9.1 do not apply in the event of gross negligence or wilful misconduct and the NM Art & Design does not in any way limit its liability for bodily injury caused by negligence. Furthermore, no stipulation of the Terms of Service can in any way limit the rights of consumers under mandatory legal provisions.

8.3. The NM Art & Design cannot be held liable for any default or damage or injury which is a result direct or not of a misuse of the Product and/or any act and/or any negligence and/or a lack of good Product maintenance by the Client or any person related to.

8.4. The NM Art & Design cannot be held liable if the non-performance or improper performance of its obligations is attributable to an event beyond its control. The following are especially considered as such: fires, floods, pandemics, storms, explosions, war (declared or not), terrorist attacks or threats, labour disputes, action/decisions of the government, local authorities or any other competent authority, and more generally cases of force majeure as recognised in applicable law. If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is automatically terminated and the parties are released from their obligations.

9. PROCESSING OF PERSONAL DATA

9.1. The NM Art & Design processes personal data for the management of the Website. To find out more  about this processing, you are invited to consult the heading “Privacy Policy” on the Website.

10. ANTI-MONEY LAUNDERING POLICY

10.1. Under the terms of applicable anti-money laundering regulations, the NM Art & Design conducts ‘Know Your Customer’ (KYC) checks for all sales of works of art over €10,000 before carrying out a sale. By contracting with the NM Art & Design, you declare and represent that, to the best of your knowledge, you comply and will seek to comply with all applicable laws concerning money laundering and similar activities. You also agree and represent that none of the cash or property that is paid or contributed to the NM Art & Design shall be derived from, or related to, any criminal activity. You undertake to provide the NM Art & Design with all information and supporting documents needed in order for the NM Art & Design to comply with its KYC requirements.

10.2. When you place an order which value amounts (alone or within a series of linked transactions) to €10.000 or more, the NM Art & Design will ask you for some information and documents (and any update thereof) in order to comply with its “know your customer” (KYC) process. The NM Art & Design will also verify this information thanks to reliable independent sources.

10.3. If it is clear that you are not the ultimate beneficial owner (UBO) of the artwork or the funds used to purchase it, the NM Art & Design will check the UBO’s identity, as well as yours and your authority to act for him/her.

10.4. This KYC process will be initiated before the transaction is concluded. PLEASE NOTE THAT THE NM Art & Design WILL THEREFORE NOT BE ABLE TO CONCLUDE THE SALE OF WORKS (I.E., RELEASE THEM OR TRANSFER TITLE IN THEM) UNTIL IT HAS RECEIVED AND VERIFIED ALL THE NECESSARY KYC INFORMATION FROM YOU. THIS MIGHT IMPACT THE FINALISATION OF THE SALES AND/OR THE DELIVERY PERIOD THAT IS COMMUNICATED TO YOU. The KYC process will be maintained during the total duration of the business relationship.

10.5. The NM Art & Design will also search for “red flags”, which are warning signs of potential (but not necessarily actual) money laundering risk. These may be found in relation to your profile or behavior, the way the transactions/payments are structured or the artwork itself.

10.6. Key red flags are finding that :

– You are a politically exposed person (PEPs) : A PEP is a person entrusted with a prominent public function, and therefore may be susceptible to corruption risk. This risk also extends to members of their immediate families and to known close associates. Lower or middle level officials are not classified as PEPs.
– You are subject to international sanctions : the NM Art & Design is not permitted to transact with persons and legal entities who are sanctioned by the UK, EU, UN, US and other governments and international bodies.
– You are a high risk individual or entity : These may be persons who are subject to criminal investigation or have been charged with or convicted of any serious criminal activity.

10.7. Under some circumstances, the NM Art & Design may decline to transact with you (e.g. if you are sanctioned or if you pose an unacceptable risk) or be required to conduct enhanced due diligence to satisfy ourselves that there are no concerns.

10.8. Other red flags are :

– refusal to provide the requisite information such as identification documents or the identity of UBOs
– where the client is acting on behalf of a third party, refusal to disclose the identity of the third party
– evasiveness or provision of inconsistent information or documents which do not appear genuine
– lack of concern about commercial viability e.g. offering to purchase at a grossly inflated price
– client is a PEP or a relative or close associate of a PEP
– client is established in a high-risk country according to FATF or is under increased monitoring by FATF
– client whose source of wealth is questionable
– client is the subject of criminal proceedings or under investigation for serious crimes or otherwise subject to adverse media which may impact the legitimacy of their wealth/funds
– client asks repeated questions about compliance and the internal AML procedures of the business such as when disclosures are made to money laundering or tax authorities
– payments of cash in large sums, third party payments and requests to split payments for a single or linked transaction without good reason
– purchasing or selling patterns which are not consistent with what is known about the client’s financial means or previous transactions
– convoluted or unusually complex structures and arrangements for transacting
– single clients who transact via multiple legal entities, perhaps through different authorized persons, for no logical reason
– unexpected changes in instructions without good reason
– clients who ask to deposit funds or advance money to the NM Art & Design where a definite commercial transaction is not contemplated
– transaction does not make good commercial sense
– clients who send funds to the NM Art & Design’s bank account or overpay and then request that funds are returned by cheque or paid to a different bank account
– payments from high-risk countries where the source of client’s wealth/funds is in question
– sellers who are evasive about the provenance of an item or provide provenance details that appear to be false
– authenticity of a work is questionable
– item may have originated from a sanctioned country
– seller’s ownership of the artwork is dubious and cannot be substantiated

 10.9. In some situations, the NM Art & Design may be required to conduct enhanced due diligence. For example, the NM Art & Design may:

– collect original or certified identification information from you;
– take additional steps to verify your information obtained such as through your bank or accountant;
– obtain detailed information on the source of funds or source of wealth;
– further clarify the intended nature of the business relationship and purpose of the transaction;
– meet or review with you.

10.10. What happens if the NM Art & Design detects suspicious activity regarding your order ?
If the NM Art & Design is unable to satisfactorily address a suspicious activity, it has the general legal obligation to report it to the competent authority. However, you will not be informed of this.

10.11. Who should you contact if you have questions regarding this policy ?
If you wish to obtain more information about the NM Art & Design’s anti money laundering policy, you can write at info@nmartd.com

11. CUSTOMER SERVICE

 11.1. To contact the customer service, contact them by e-mail at info@nmartd.com

12. WARNING FOR CLIENTS OUTSIDE CYPRUS

 12.1. If you order from a country outside of Republic of Cyprus, special provisions will apply. The NM Art & Design recommends that you read carefully the Delivery Policy but also that you check with your local authorities on rules applicable to goods sent from abroad.

13. INTELLECTUAL PROPERTY

13.1. The NM Art & Design’s trademarks and more generally all other trademarks, illustrations, images and logos appearing on the Products, their accessories and their packaging, whether registered or not, are and shall remain the exclusive property of their owners. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of their owner, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logotype and more generally any distinctive sign intended to form a composite logo. It is the same for any copyright, design, model and patent which are the property of the NM Art & Design.

13.2. All the elements constituting the Website (notably the textual and graphic contents, but also its structure, its databases, its name, its graphic charter, its logo and its brand) are and remain the exclusive property of the NM Art & Design or its partners and may be protected by intellectual property rights (e.g.: trademark, copyright or rights of the producers of databases).

13.3. Any exploitation (in particular reproduction, representation, adaptation, etc.) total or partial of one or several of these elements, on any support and by any process whatsoever without the prior written agreement of the NM Art & Design, is strictly forbidden and will consequently be likely to lead to legal proceedings.

13.4. Are also forbidden:
– The extraction, by permanent or temporary transfer of the totality or of a qualitatively or quantitatively substantial part of the contents of its database on another support, by any means and in any form whatsoever;
– The reuse, by making available to the public all or a qualitatively or quantitatively substantial part of the contents of its database, in any form whatsoever;
– the repeated and systematic extraction or reuse of qualitatively or quantitatively insubstantial parts of the contents of its database when these operations clearly exceed the conditions of normal use of the database.

13.5. The only right granted by the present Terms of Service is a simple use of the Website to purchase Products.

14. GOVERNING LAW AND JURISDICTION

14.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus, excluding its conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods.

14.2. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of Cyprus.

14.3. If you are a consumer residing in the EU or the United Kingdom, you may also bring proceedings in the courts of your place of residence, as provided by applicable consumer protection laws.

14.4. Notwithstanding the above, for UK-based consumers, NM Art & Design complies with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 where applicable.

14.5. If you are a consumer residing in the EU, you may use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes: https://ec.europa.eu/consumers/odr.

15. MISCELLANEOUS PROVISIONS

15.1. These Terms of Service may be updated periodically. Continued use of the Website after changes constitutes your acceptance of the updated terms.

15.2. The NM Art & Design can subcontract or transfer its rights and obligations as stipulated in the Terms of Service without written authorisation from you (in the event of a transfer, the NM Art & Design will send you a written notification), without however this affecting your rights or the obligations in accordance with the Terms of Service.

15.3. If any of the provisions of the Terms of Service are declared invalid in whole or in part, the other provisions and the other rights and obligations arising from these Terms of Service will remain unchanged and will remain applicable.

The fact that one of the Parties does not avail itself of a commitment by the other Party to any of the obligations referred to herein, shall not be interpreted for the future as a waiver of the obligation in question.

 1. Definitions

1.1. NM Art & Design refers to NM Art & Interiors LTD, a corporation organized under the laws of the State of Cyprus, with its main office located at Spyrou Kyprianou, 75 Office 102 Potamos Germasogeias, 4042, Limassol, Cyprus, Cyprus Registration No.: N[MN] HE 441226. In the context of this Privacy Policy, “NM Art & Design” refers to the company responsible for the website and the processing of personal data.

1.2. Website refers to the official online Website operated by NM Art & Design, accessible through the URL https://www.nmartd.com/. It includes all web pages, content, features, and services offered by NM Art & Design to visitors and users.

1.3. Personal Data (Information) is any information that relates to an identified or identifiable individual.

1.4. Cookies are small files that are placed on your computer, mobile device or any other device by a Website, containing the details of your browsing history on that Website among its many uses. Cookies are commonly used to retain settings or other features ready for your next visit. Cookies can tell us information about your use of our Website and also can let you store preferences and register products and services, and personalize pages and views.

 2. General Provisions

2.1. NM Art & Design is committed to protecting and respecting your personal information and privacy. This policy gives details of what information we may collect from you or that you may provide to us, and how we may store and use this information. Such information may be collected or provided when you communicate with us or use our Website or any of our products.

2.2. Please read the following carefully to understand how we collect and use your information. If you have any questions about this policy or our use of your information, you can contact us at info@nmartd.com. Changes we may make to this policy will be made by updating this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this policy.

2.3. NM Art & Design governs the use of information collected from or provided by you on the Website. With respect to any individual whose personal information is provided by you to NM Art & Design, you represent to NM Art & Design that You have obtained all necessary consents for the processing of such personal information contemplated by the services you are using and by the NM Art & Design Privacy Policy.

2.4. You decide to provide your Personal Data to NM Art & Design and agree to their processing freely, by your own will and in your own interest. By accessing the Website you agree to, and where required, consent to the collection, use and transfer of your information as set out in this policy. If you do not accept the terms of this policy, you must not use the Website and/or the services.

 3. Where We Store Your Information

3.1. The information that we collect from you may be transferred to, and stored at, a destination other than the country in which the information was collected.

3.2. Information you provide to us may be stored on our servers or those of our third-party service providers.

3.3. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

3.4. Our servers are located in a secured, locked, and monitored environment. Since no system is absolutely fail proof, we cannot guarantee the absolute security of your information. However, we employ physical, technical and administrative security measures designed to safeguard user information that follow or exceed industry standards.

 4. Information We May Collect From You

4.1. Information you give to us: You may provide us with certain categories of personal information, which is information that could reasonably be used to identify you personally, including but not limited to, your name, email address, telephone number, payment details and company information. We may collect this information through forms that you complete on our Website, following us on social media, by attending our events or by corresponding with us by phone, email, social media or otherwise. This includes information you provide when you purchase products from us, contact our support helpdesk, participate in forums or other functions on our Website, enter a promotion or survey and when you report a problem with our Website.

4.2. Information when you use our Website: When you use our Website we may automatically collect the following information:

(i) Device information: We may collect information about the device including, where available, the device’s unique device identifiers, operating system, browser type and, if a mobile device, mobile network information as well as the device’s telephone number;

(ii) Location information: If you use any location-enabled services that we may offer, we may collect and process information about your actual location. Some of these services may require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your information being used for this purpose; and

4.3. Information from visits to our Website: Each time you visit Website we may automatically collect the following information: (i) Technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet (which may allow us to identify your geographic location), browser type and version, time zone setting, browser plug-in types and versions, operating system and Website; and (ii) Information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

4.4. Information from your use of our Website: If you use our Website, we may automatically collect metrics on your activities, such as details of when you are using the software, web pages visited, length of visit, interactions with the user interface, which features of our products you use and how often and other information about your technology environment and devices used (including unique device identifiers, operating system, browser type and mobile network information).
Our products also collect metrics that relate to the performance, health and resource of servers, databases applications and other technology, as well as their components (transactions, code libraries) and the related infrastructure (nodes, tiers) that service those components.

4.5. Information we receive from other sources: We work closely with third parties (for example, business partners, resellers, sub-contractors in technical, payment and delivery services, analytics providers, and search information providers) and may receive information about you from them to enable us to customize your experience on Website with personalized content.
However, we draw your attention to the fact that any processing of your data by third parties is governed by the relevant documents of such third parties. And we will have no liability or responsibility for the privacy practices or other actions of any third parties.

 5. Cookies

5.1. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a smooth and personalized user experience when you use our website and also allows us to improve our website.

5.2. We use cookies (and similar technologies) to make interactions with our service easy and meaningful, remember your preferences, to show you relevant content, provide information for future development of our products, and to advertise our products and services to you on third party sites.

5.3. Cookies do not necessarily identify you if you are merely visiting NM Art & Design; however, a cookie may store a unique identifier for each user. For security reasons, we use cookies to identify a device. By using our website, and if you continue to use our website, you are agreeing to us placing cookies on your computer or mobile device (unless you have changed your browser or device settings to prevent this). If you disable your browser or device’s ability to accept these cookies, you will not be able use NM Art & Design’s services.

5.4. On certain areas of the website, we may also use cookies to identify you and/or your device to advertise NM Art & Design products and services to you on third party sites.

5.5. As we make changes to our website, we may use different cookies and will give updated details on this page, our website or to you directly if required by law. Our Privacy Policy also gives details of how we collect and use information about you.

5.6. If you have any questions about our use of cookies, you can send them to: info@nmartd.com.

5.7. Different types of cookies that we can use. The cookies used on Website (website) are based on the International Chamber of Commerce guide for cookie categories:

^[1] Google Analytics. We use Google Analytics as a third party analytics service, and to track our advertising campaigns on third party websites and services. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use NM Art & Design. This helps us evaluate our users’ use of NM Art & Design; compile statistical reports on activity; and improve our content and website performance. Google provides further information about its own privacy practices and  offers a browser add-on to opt out of Google Analytics tracking.

5.8. If you don’t want cookies. “Do Not Track” (DNT) is a privacy preference you can set in your browser if you do not want online services — specifically ad networks — to collect and share certain kinds of information about your online activity from third party tracking services. NM Art & Design responds to browser DNT signals. If you would like to set your browser to signal that you would not like to be tracked, please check your browser’s documentation for how to enable that signal.

 6. How We Use Your Information

6.1. Purpose of information processing. The NM Art & Design collects and processes information about you in order to properly fulfill its obligations in providing the service, as well as to provide you with the opportunity to use personalized features of the service.

6.2. We may use the information held about you to:

(a) enable you to use the Website for its intended purpose, carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

(b) provide you with information about other products and services we offer;

(c) respond to your requests and questions;

(d) notify you about changes to our company, products or services, and changes to our terms and conditions; and

(e) ensure that relevant content from our website is presented in the most effective manner for you and for your device

(f) administer our website and products, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(g) improve our Website and products and to ensure that content is presented in the most effective manner for you and your device;

(h) allow you to participate in interactive features of our Website, products and services when you choose to do so;

(i) help keep our website, products and services safe and secure;

(j) make suggestions and recommendations to you and other users of our website about products or services that may interest you or them;

(k) notify you about changes to our company or services; and

(l) comply with applicable legal requirements, relevant industry standards and our policies. We also may use the information in other ways for which we provide specific notice at the time of collection.

 7. Marketing to you

7.1. We may use information held about you to provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. This may be by contacting you by email.

7.2. If you do not want us to use your information in this way, or to pass your details on to third parties for marketing purposes, you can unsubscribe from such emails using the link provided in emails, tell your NM Art & Design contact, email us at info@nmartd.com. Note that you may still receive administrative emails (for example, regarding updates to our terms) or transactional emails (for example, related to a purchase you make) from us.

 8. Aggregated Information

8.1. In an ongoing effort to better understand and serve the users of our websites and products, we often conduct research on User demographics, interests and behavior based on the personal information and other data provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregated data with our affiliates, agents and business partners. This aggregated information does not identify you personally. We may also disclose aggregated user statistics in order to describe our products to current and prospective business partners, and to other third parties for other lawful purposes.

 9. Disclosure of Your Information

9.1. We will never sell your information for marketing purposes. However, there may be times when we need to share your personal information, as detailed below.

9.2. We may share your information with selected third parties including:

(a) our affiliates, business partners, resellers, suppliers and subcontractors for the performance of any contract we enter into with them or you. When we employ another company to perform a function of this nature, we strive to provide them with the minimum information that they need to perform their specific function;

(b) partners and service providers with whom we have a strategic relationship or that perform work for us to provide the products to you. These third parties may help us host and/or analyze data, process information, fulfill orders, deliver products or information, manage and enhance user data, provide service, assess your interest in products or conduct user research and surveys. These companies are obligated to protect your personal information and may have their own privacy policies if you link to or access their websites or systems; and

(c) analytics and search engine providers that assist us in the improvement and optimization of our website.

We may disclose your personal information to third parties:

(a) in the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets;

(b) if substantially all of our assets are acquired by a third party, in which case information held by us about our Users will be one of the transferred assets; or

(c) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce any agreements with you or to protect the rights, property, or safety of us, our Users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

9.3. Law enforcement. Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

9.4. Similarly, we do not take responsibility for any personal information provided directly to other users. You should not post or share personal information on a Website that you do not want made publicly available, and you are solely responsible for the personal information that you post or share on this Website or provide directly to third parties. You should not post other people’s personal information on this Website (including, for example, images of other people) without their consent.

10. Security

10.1. We take commercially reasonable steps to protect the personal information we receive from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any personal information to us. We ask that you not send us, and you not disclose, any sensitive personal information to us directly or through our products (such as protected health information, passwords and authentication/authorization credentials for other services, credit card numbers or other financial information other than for the purpose of making payment to us, drivers license numbers, passport numbers, social security numbers or information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).

10.2. We use reasonable and current internet security methods and technologies to keep your personal information secure, including restricting unauthorized access to your personal information and using firewalls and secure databases.

10.3. However, no data transmission over the internet can be guaranteed as completely secure. As a result, although we try hard to protect your personal information provided to us, we cannot guarantee its security and you transmit such information at your own risk.

11. Your Rights

11.1. You may ask us to take the following actions in relation to your personal information that we hold:

Opt-out. Stop sending you direct marketing communications. You may continue to receive service-related and other non-marketing emails.

Access. Provide you with information about our processing of your personal information and give you access to your personal information.

Correct. Update or correct inaccuracies in your personal information.

Delete. Delete your personal information.

Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.

Restrict. Restrict the processing of your personal information.

Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.

11.2. Please be aware that not all the above options are available to you, depending on the legal basis on which we process your personal information. If the personal information that you are inquiring about is based on your use as a user of the products, then we will have to forward your inquiry to the NM Art & Design Author that controls the personal information within that product.You can submit these requests by email to info@nmartd.com or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us as described above.

11.3. Subject to applicable law, you can request to review, change, or delete your personal information by contacting us at info@nmartd.com

11.4. You may withdraw any consent you previously provided to us for the processing of your personal information by contacting us at info@nmartd.com As required by applicable law, we will apply your preferences going forward, within a reasonable amount of time. Even when you withdraw your consent, we may still process your personal data for limited purposes, for example, to give effect to your request or to safeguard our business. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot use some of our products or services.

12. Additional Information

12.1. Personal information. References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation. NM Art & Design is the processor of your personal information for purposes of European data protection legislation.

12.2. Purpose and Legal bases for processing. We process your personal data on several different legal bases, as follows:

12.2.1. Based on the necessity to enter into or perform a contract with you – we need to process your personal data to enter into an agreement with you, to perform contractual obligations including, without limitation, to respond to related questions and requests or provide support service.

12.2.2. Based on legitimate interests – we process personal data from you:

for the security and safety of the Website our IT connected to the Website and the users of the Website ;

to detect and prevent fraud;

to protect and defend the rights or property of others, or our own rights and interests;

to track your activities on the Website, provided you have not opted out of such data processing. Details about the web analytics and advertising solutions used on the Website can be found immediately below.

to track your activities while using the products to improve and facilitate our provision of products. Detailed information about the web analytics and advertising solutions used on the website can be found on the sub processors page.

12.2.3. Based on compliance with legal obligations – we may need to process your personal data to comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process.

12.2.4. Based on your prior consent – for placing cookies on your device (subject to certain exceptions) or sending marketing communications to you. Detailed information on our use of cookies and our marketing communications to you are set forth in this Privacy Policy.

12.3. We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described above.

12.4. Use for new purposes. We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.

12.5. Retention. We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

12.6. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

12.7. We keep basic information about our Users for the duration of the agreement and for a reasonable time afterwards as might be required to determine and settle any related obligations and/or claims.

12.8. Cross-Border Data Transfer. Whenever we transfer your personal information outside the European Economic Area EEA to countries not deemed by the European Commission to provide an adequate level of personal information protection, we will enter into data processing and data transfer agreements that incorporate the Standard Contractual Clauses approved by the EU Commission and our information security teams.

13. Generals

13.1. NM Art & Design may revise and update this Privacy Policy at any time. Your continued usage of the Website after any changes to this Privacy Policy will mean you accept those changes. Any aspect of the Website may be changed, supplemented, deleted or updated without notice at the sole discretion of NM Art & Design.

13.2. Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these third parties. Please check these policies before you submit any information to these websites.

13.3. The Terms shall be governed by and construed in accordance with the laws of Cyprus, without regard to conflict of law principles. Further, the Terms shall be subject to the exclusive jurisdiction of the competent courts located in Cyprusf and You hereby accede to and accept the jurisdiction of such courts.

13.4. Questions, comments and requests regarding this policy are welcomed and should be addressed to info@nmartd.com.

1. DELIVERY POLICY

1.1. The Products can be purchased and delivered in the Territories listed in the Products description box.

1.2. The Products are delivered to the address mentioned by you at the time of the order. It is your responsibility to verify the absence of error in the address provided when ordering. We also recommend that all Clients purchase mandatory insurance for the delivery of their Products. If no one is available at the address to take delivery, reasonable steps will be taken to attempt to make delivery. To do this, you acknowledge that you may receive information about the rearrangement of the delivery or collection of the Products directly from the NM Art & Design’s subcontractors (i.e. the NM Art & Design’s transport partners). If you do not rearrange delivery or remove them from a delivery point, the NM Art & Design will contact you to obtain further instructions and the NM Art & Design can charge you for storage and any other delivery charges. If, despite the NM Art & Design’s reasonable efforts, the NM Art & Design is unable to contact you or to arrange delivery or collection, the NM Art & Design can terminate the contract.

1.3. The Products will be delivered within a period which will be communicated to you at the time of your order and according (where applicable) to your choice.

1.4. Delivery times are in business days and correspond to the average time required to prepare and deliver the order. Delivery times shall run from the date of order confirmation by the NM Art & Design.

1.5. If the Products are not available within this period, the NM Art & Design will contact you using the contact details provided when ordering.

1.6. In the event of non-compliance with the agreed delivery date or deadline, the order is not cancelled. However, you may, if the non compliance is not due to force majeure or your fault:

– Terminate the contract if, after having given notice to the NM Art & Design to carry out the delivery within a reasonable additional period of time, the latter has not complied within this period (the contract will be considered terminated upon receipt by the NM Art & Design of a new letter informing it of this termination, unless the NM Art & Design has complied in the meantime);

– Immediately terminate the contract if (i) the NM Art & Design refuses to deliver the goods, or it is obvious that it will not do so, or (ii) the date or time of delivery constitutes for you an essential condition of the contract resulting from the circumstances surrounding the conclusion of the contract or from an express request by you before the conclusion of the contract.

1.7. The NM Art & Design shall reimburse all sums paid by the Client within 14 days of the cancellation of the contract. Transaction fees, bank charges, currency conversion fees or commissions retained by payment service providers are non-refundable.

1.8. The delivery costs are entirely your responsibility and their amount will be indicated when the order is placed.

1.9. Delivery costs are calculated based on destination, product dimensions, weight, and selected delivery method. Final costs will be displayed during checkout.

1.10. All delivery-related communication will be conducted via email. Delivery status updates will be available in your User Account dashboard.

1.11. We also recommend that all Clients purchase mandatory insurance for the delivery of their Products. Under no conditions we are responsible for the shipping insurance. Shipping insurance is the Client’s responsibility.

1.12. Delivery will be made by the NM Art & Design’s subcontractors (for example, the NM Art & Design’s transport partners). You hereby agree to receive information about the delivery of Products directly from these subcontractors.

1.13. Risk in the Products shall pass to you upon delivery. Title shall pass upon full payment.

1.14. Please note that Product colors may vary from those displayed on your screen due to monitor settings, lighting conditions, and material characteristics. We strive for accuracy but cannot guarantee exact color matching.

2. MADE TO ORDER PURCHASES.

2.1. The production lead time is stated on the webpage of each made to order piece and becomes visible after you select your chosen size. Production of all made-to-order pieces will commence as soon as the payment is processed and confirmed by our team.

3. DELIVERY AND DISPATCH.

3.1. We aim to process all orders within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

3.2. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

3.3. Shipping options and charges are dependent on parcel size and shipping destination and will be displayed at checkout.

4. EUROPEAN & INTERNATIONAL DUTIES AND TAXES.

4.1. All items purchased for delivery outside of the EU will be sold without VAT, this will be deducted from the product price at checkout and on the website pages once the correct delivery country has been selected. Deliveries outside of the EU are subject to local import taxes and duties, now including the UK. You are responsible for any customs duties and taxes charged by your destination country in addition to the item price and shipping charges.

4.2. If any import charges and duties apply to your order, the shipping company will contact you once your items are in customs to let you know the cost. Please note that this may delay the delivery time as payment of necessary charges to the local authorities for releasing goods is the responsibility of the shipment’s receiver. It is important to provide a swift response to the shipping company about the customs payment. In the case that the customs payment is not made on time, the pieces will be returned to NM Art & Design and this will incur additional costs for repeated shipment.

5. AUTHORIZATION

5.1. We may need to contact you if further information is required to authorise your purchase. Read our Anti-Money Laundering Policy.

.2. More information can be found at the time of purchase.

1. RETURNS AND REFUNDS POLICY

1.1. Subject to the warranties and statutory right of withdrawal offered to EU and UK consumers, all sales are considered final unless otherwise specified. If you have received a damaged, defective, or incorrect item, please contact us at info@nmartd.com to resolve the issue, including proof of any damage such as photographic evidence. Any defective or damaged items should be reported within 14 days of delivery. For further information, please contact us at info@nmartd.com.

2. STATUTORY RIGHT OF WITHDRAWAL (EU AND UK CONSUMERS)

2.1. If you are a consumer residing in the EU or the UK, you have the right to cancel your purchase within 14 days from the day you receive the goods, without giving any reason.

2.2. To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by a clear statement (e.g., by email). You may use the model withdrawal form found in our Terms & Conditions, but this is not obligatory.

2.3. If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), no later than 14 days after the day we are informed of your decision to cancel.

2.4. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

2.5. The right to cancel does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised, unless the item is faulty or not as described.

3. JEWELLERY RETURNS POLICY.

3.1. You may return jewellery items within 14 days of receiving them. Please make the request to return the item within 48 hours of receiving it by emailing info@nmartd.com Include your original receipt in the returned parcel.

3.2. It is essential that the jewellery piece(s) be unworn and in perfect condition, in its original covering and with all relevant paperwork (e.g., certificate of authenticity). NM Art & Design reserves the right to reject returned jewellery if it does not meet the return policy requirements. In such cases, we will return the jewellery pieces to the purchaser.

3.3. Custom-made or personalised items are non-refundable unless faulty.

3.4. Any refunds will be re-credited to the original purchaser’s credit/debit card for the sum paid, excluding any postal costs.

3.5. Until we receive your returned jewellery, the pieces and their condition are the customer’s responsibility. We are not responsible for any returned jewellery lost or damaged in transit. We advise using a secure and trackable return method, such as a trusted courier or registered post (retaining your proof of postage).

4. UK, EUROPEAN & INTERNATIONAL RETURNS.

4.1. Postal costs for goods returned from outside Cyprus are the customer’s responsibility and will only be reimbursed if the pieces are damaged, faulty, or incorrectly supplied.

4.2. For international returns, please clearly note on any export documentation and on the address label that the goods enclosed are returned goods. This will ensure that duties or taxes are not re-charged upon receiving the goods back into Cyprus. If this procedure is not followed, this cost may be passed on to the customer at the NM Art & Design’s discretion.

4.3. We are not responsible for any customs duties or taxes incurred on returns unless the goods are faulty or incorrect. Please ensure all documentation clearly states “Returned Goods – No Commercial Value”.

4.4. Faulty Items. NM Art & Design checks each piece before it is shipped and follows a rigorous quality assurance procedure.

4.5. Please carefully check your jewellery upon arrival. If you receive a faulty or damaged piece, do not remove any labels or attempt to fix it. Contact us at info@nmartd.com stating your order number and the nature of the fault. If possible, include photos showing the damage.

4.6. For faulty items that have been worn, or purchases returned outside our Returns Policy, please contact us for further assistance. These may be accepted at the discretion of NM Art & Design. The customer’s statutory rights remain unaffected.

1. COOKIES POLICY

1.1. We use cookies on our website to enhance user experience and gather information about website usage. A cookie is a small text file that is stored on a user’s device and can be accessed by our website to track user behavior. Visitors can control the use of cookies through their browser settings.

1.2. We use cookies (and similar technologies) to make interactions with our service easy and meaningful, remember your preferences, to show you relevant content, provide information, and to advertise our products and services to you on third party sites.

1.3. Cookies do not necessarily identify you if you are merely visiting the website; however, a cookie may store a unique identifier for each logged in user. For security reasons, we use cookies to identify a device. By using our website, and if you continue to use our website, you are agreeing to us placing cookies on your computer or mobile device (unless you have changed your browser or device settings to prevent this).

1.4. As we make changes to our website, we may use different cookies and will give updated details on this page or to you directly if required by law. Our Privacy Policy also gives details of how we collect and use information about you.

1.5. If you have any questions about our use of cookies, you can send them to: info@nmartd.com.

2. DIFFERENT TYPES OF COOKIES THAT WE CAN USE.

2.1. The cookies used on the website are based on the International Chamber of Commerce guide for cookie categories:

^[1] Google Analytics. We use Google Analytics as a third party analytics service, and to track our advertising campaigns on third party websites and services. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use the website. This helps us evaluate our users’ use of the website; compile statistical reports on activity; and improve our content and website performance. Google provides further information about its own privacy practices and  offers a browser add-on to opt out of Google Analytics tracking.