LAST UPDATED: JUNE 30TH, 2025

1. RETURNS AND REFUNDS POLICY

1.1 Subject to the warranties and statutory right of withdrawal offered to EU and UK consumers, all sales are considered final unless otherwise specified.

1.2 If you have received a damaged, defective, or incorrect item, please contact us at info@nmartd.com to resolve the issue, including proof of any damage such as photographic evidence. Any defective or damaged items should be reported within 14 days of delivery.

1.3 For further information, please contact us at info@nmartd.com.

2. STATUTORY RIGHT OF WITHDRAWAL (EU AND UK CONSUMERS)

2.1 If you are a consumer residing in the EU or the UK, you have the right to cancel your purchase within 14 days from the day you receive the goods, without giving any reason.

2.2 To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by a clear statement (e.g., by email). You may use the model withdrawal form found in our Terms & Conditions, but this is not obligatory.

2.3 If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), no later than 14 days after the day we are informed of your decision to cancel.

2.4 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

2.5 The right to cancel does not apply to the supply of goods that are made to the consumer’s specifications or are clearly personalised, unless the item is faulty or not as described.

3. JEWELLERY RETURNS POLICY

3.1 You may return jewellery items within 14 days of receiving them. Please make the request to return the item within 48 hours of receiving it by emailing info@nmartd.com. Include your original receipt in the returned parcel.

3.2 It is essential that the jewellery piece(s) be unworn and in perfect condition, in its original covering and with all relevant paperwork (e.g., certificate of authenticity). NM Art & Design reserves the right to reject returned jewellery if it does not meet the return policy requirements. In such cases, we will return the jewellery pieces to the purchaser.

3.3 Custom‑made or personalised items are non‑refundable unless faulty.

3.4 Any refunds will be re‑credited to the original purchaser’s credit/debit card for the sum paid, excluding any postal costs.

3.5 Until we receive your returned jewellery, the pieces and their condition are the customer’s responsibility. We are not responsible for any returned jewellery lost or damaged in transit. We advise using a secure and trackable return method, such as a trusted courier or registered post (retaining your proof of postage).

4. UK, EUROPEAN & INTERNATIONAL RETURNS

4.1 Postal costs for goods returned from outside Cyprus are the customer’s responsibility and will only be reimbursed if the pieces are damaged, faulty, or incorrectly supplied.

4.2 For international returns, please clearly note on any export documentation and on the address label that the goods enclosed are returned goods. This will ensure that duties or taxes are not re‑charged upon receiving the goods back into Cyprus. If this procedure is not followed, this cost may be passed on to the customer at the NM Art & Design’s discretion.

4.3 We are not responsible for any customs duties or taxes incurred on returns unless the goods are faulty or incorrect. Please ensure all documentation clearly states “Returned Goods – No Commercial Value”.

4.4 Faulty Items. NM Art & Design checks each piece before it is shipped and follows a rigorous quality assurance procedure.

4.5 Please carefully check your jewellery upon arrival. If you receive a faulty or damaged piece, do not remove any labels or attempt to fix it. Contact us at info@nmartd.com stating your order number and the nature of the fault. If possible, include photos showing the damage.

4.6 For faulty items that have been worn, or purchases returned outside our Returns Policy, please contact us for further assistance. These may be accepted at the discretion of NM Art & Design. The customer’s statutory rights remain unaffected.